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What do I do if the merch discount is not working?Updated 7 hours ago

The discount should be applied automatically as long as you sign in to one of the official Critical Role stores using the same email as the one attached to your Beacon account.

If you do not have a store account, you can create one and then sign in (making sure to use the same email as the one attached to your Beacon account). You should be able to tell immediately whether you are signed in to the correct account or not, as the discounted prices will appear next to all eligible items across the store.

If your account email for the Critical Role store does not match the email used for your Beacon account, the discount will not be applied. If this is the case for you and you would like to change them to match, please contact us for assistance from the store you shop at below.

The official Critical Role stores are:

  • US - shop.critrole.com
  • UK - shop.critrole.co.uk
  • EU - shop.critrole.eu
  • Canada - canada.critrole.com
  • Australia - shop.critrole.com.au

If you are on a Free Trial you will not receive the discount, as this benefit is only available for the Monthly and Annual plans.

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