Beacon.tv

If you are not seeing the Beacon membership discount when shopping at one of our Critical Role stores, please verify that you are logged into the shop website. You must use the same email to log into the store that you use for your paid Beacon account.We also recommend that you check that you are not still on a free trial. If you upgraded from a 7-day free trial to a Monthly plan, your upgrade will not take effect until after the 7 free days have passed (even if you tried to upgrade early). On the other hand, upgrading to an Annual plan takes effect immediately.Please note that there is some products that the discount will not apply to, which you can read about in our article about <a href="https://beacon.tv/helpcenter?hcUrl=%252Fen-US%252Fhow-do-i-get-merch-discounts-506175">how to get merch discounts</a>.If you discount is still not working, please reach out to the support team for assistance.

If you are not seeing the Beacon membership discount when shopping at one of our Critical Role stores, please verify that you are logged into the shop website. You must use the same email to log into the store that you use for your paid Beacon accoun

Why is my Beacon discount applying when makeing a purchase from the Critical Role store?

Account & Billing

What Is Beacon?

How do you sign up for Beacon?

What are the plans and pricing of membership?

What are the benefits of membership?

How do I get merch discounts?

How do I get early access to event tickets?

Whats the difference between Midst on Beacon and on Midst.co?

Do I need to sign up for Beacon if I use Twitch or YouTube?

Is there a chat feature when watching the Thursday show on Beacon?

Where can I see upcoming updates to Beacon?

Where can I submit feedback or suggestions?

What countries is Beacon available in?

Where can I find details about live shows and events?

General

How do I update my Credit Card?

Can I use PayPal or something other than credit card?

Why was my payment declined?

Can I change my membership plan?

How do I cancel my membership?

Can my membership charge be refunded?

How do I gift a membership to Beacon?

Can I change my email address?

My Discord profile is banned when I log in

Where are Vox Machina and episodes 1-19 of The Mighty Nein?

Something is wrong with this episode

When do Critical Role episodes go up on Beacon?

Content Questions

The app crashes when I try to load it on my device. How do I fix this?

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What are the minimum specs for Beacon

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Is Beacon Available on other devices like AppleTV or Roku?

How do I cast Beacon videos to my TV?

How do I fix a video player error code?

How do I join the Beacon Discord server?

How can I check if my specs are compatible with Beacon?

Troubleshooting

Why is my Beacon discount applying when makeing a purchase from the Critical Role store?Updated 10 days ago