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Troubleshooting

The app crashes when I try to load it on my device. How do I fix this?

iPhone or iPad. You may need to force close the Beacon app to resolve streaming issues if the app freezes, or if you see a black screen or loading image when you try to watch content. Find out how to force close the app here:. iPhone X and later. 1.

Why can't I sign in?

We have found that some people who have run into similar issues have been able to resolve them by taking one or all of the following remedial steps. - Use a private/incognito browser window. - Clear your cache and cookies. - Use a different device or

Where can I find the patch notes for Beacon builds?

Our patch notes can be found on our Beacon Bits page at bits.beacon.tv. and click on Changelogs to catch up on the latest updates.From there, you can also add your feedback and suggestions by clicking the + Submit button at the top to submit your req

How do I subscribe to podcasts?

As a Beacon Member you have access to all of our podcasts and can subscribe to any number of them by first:. If you run into any issues with finding your podcast or having a problem listening to one feel free to contact support at https://beacon.tv/c

I'm having an issue on Discord

Please contact our support team, making sure to include all relevant details. For troubleshooting and technical issues, please also let us know whether you were using the Pocket Beacon app, a web browser (and if so, which one), as well as what device

What are the minimum specs for Beacon

For accessing Beacon on a Web Browser. We suggest having the most up to date version of either Chrome, Safari or Edge.  At this time we cannot guarantee full compatibility with Firefox. For Apple devices. iPhone - Requires iOS 14.0 or later + iPhone

What is bits.beacon.tv?

Bits.beacon.tv was born from fans who joined on our Discord sever and had feedback, suggestions, and ideas who then created the "Beacon Bits" group who helped manage the feedback channel. We got so much feedback we created an actual site dedicated to

Is Beacon Available on other devices like AppleTV or Roku?

Currently, it is not set up to work on those type of TV devices, but we are looking into those options so we want to hear it. The best way to add your feedback or strengthen a submission to others we have set up a page exactly for these types of requ

How do I cast Beacon videos to my TV?

Casting to TV is not an officially supported feature. If you're still interested in finding out more, here are some provider help docs that offer some information. Apple TV. Chromecast & Google TV. Fire TV. Roku. There are also various third-party ap

How do I fix a video player error code?

Depending on the error code you receive, we recommend different steps to try to resolve the issue. Please see the section corresponding to the error code you received. Error code: 10040 or 281200. This may be due to a recent build update to the Beaco

How do I join the Beacon Discord server?

Set up a free Discord account if you don’t already have one. Then head over to our Beacon Discord server. Please note that you must be a trial or paid Beacon member to access the server. Should you decide to cancel your membership at any point, you w

How can I check if my specs are compatible with Beacon?

You will first need to check what device model and OS version you are using, and then compare them to our minimum requirements. If you're not sure what your device model or OS, here is how you can check. Windows PC/Laptop. Device. OS. Android Phone/T